At Al Safwah Telecom LLC, your satisfaction is our top priority. We’ve established clear return and refund policies to ensure a smooth, transparent, and effective customer experience.
Policy Terms
If you’re not satisfied with the effectiveness of our products, you may request a refund. This guarantee applies only to:
- The first purchase of the relevant product;
- Requests made within 30 days from the date of purchase.
How to Request a Return?
1. If you’re unsatisfied with the product’s performance:
Please send an email to info@dubai-device.shop including the following information:
- Your full name (first and last);
- The email address used during your order;
- A detailed explanation of why the product didn’t meet your expectations.
Once we receive your request, our customer service team will respond within 5 business days with the necessary instructions and return address.
2. Changed your mind? Can you return your order?
Yes, you may exercise your right of withdrawal if:
- Your request is made within 14 days of delivery.
- Return shipping costs are at your expense.
To proceed with a valid return, please follow these steps:
- Send an email to sivirinef@gmail.com mentioning your order number and your intention to withdraw.
- You then have 14 days from the request date to ship the returned items.
Return Conditions:
- Items must be returned in their original packaging, unused, and in perfect condition.
- Any item that is opened, damaged, or shows signs of use will not be refunded.
Our Commitment
Your request will be handled with care and as quickly as possible. Feel free to contact us with any questions or further assistance.
Thank you for your trust, and see you soon at Dubai-device! 😊